Superfast broadband arrives

btEven sooner than expected, BT engineers have completed connections to the new fibre cabinets in the village and the system is officially accepting orders. One of our residents – Longstanton broadband champion Craig Thomas – already has his installation booked for the end of this month. Craig has promised to let us have details of suppliers (other than BT) who will be able to offer broadband service over the new network. More information below as we get it.

Craig has forwarded this information from BT:
“…most of the Longstanton cabs are now live. The live ones are 3, 4, 8 and 11. The last one 12 is in commissioning still and will go live shortly. [Cabinet 12 is in Stevenson’s Road and serves Home Farm North – admin]

“One thing I expect to happen in Longstanton is that the cabinets will fill their first capacity cards quite quickly. Once a card is filled it takes Openreach a couple of weeks to install a new card and restore capacity to those cabinets. If you hear any people not being able to order this is what it will likely be – annoyingly as well we have had residents call up their ISPs to order and have them say that there will be no more capacity installed. There will be more capacity – it’s just rubbish that the sales people at the ISPs spout to get people off the telephone when they can sell them a package. We advise people to call back in a couple of weeks and try again.

“Because we expect the take-up in Longstanton to be high we have pre-warned Openreach and so they should be quicker about restoring capacity.”

Comments

Superfast broadband arrives — 22 Comments

  1. Great news indeed. My address shows its enabled. So I have requested upgrade through my existing supplier EE. Waiting to be enabled by end of month as well.

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  2. Any news on cabinet 12? We’re still waiting for broadband here. Any idea how
    long it usually takes to commission a cabinet? Thanks. 🙂

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  3. When you all get connected, we’d be very interested to know what the installation process was like and what real-life performance you’re getting. BT offers service levels at 38mbps and 76mbps but as usual these are ‘up to’ figures. What speeds are you actually getting? Please drop us an email (via ‘Contact us’) if comments have timed out on this post.

    I see BT are offering some very cheap deals this week, but they don’t last long…

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  4. 2Mb/s download speed now achieved on Mitchcroft road. Whoop whoop. Previously hovered around 0.8Mb/s.

    I’m with EE. Will upgrade to superfast when I am able.

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  5. Just a warning that I had ordered broadband via PlusNet and just received a message to say that Fibre is not available in your cabinet/exchange possibly due to lack of capacity.

    Just a warning for everyone, hoping the warning about capacity gets followed through by BT. Amazed that the capacity was not looked given how bad broadband was before.

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  6. I spotted a couple of engineers at the cabinet in Rampton Road yesterday. They told me they were installing the second ever fibre broadband connection to Rampton Drift. ‘Plenty more’, said one, waving a bundle of unconnected wires.
    Better get on with it, you folk in Rampton Drift. It won’t stay that way for ever.

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  7. my fibre connection is now enabled (with BT) with around 35Mbps download speed and 9Mbps upload as well. I moved from EE to BT as they were lot cheaper with cashback.

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  8. Great news. Sounds like you’re getting very close to maximum theoretical throughput, assuming you’re on the 38Mbps tier. Did the change of provider go smoothly?

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  9. Had our fibre broadband connected yesterday, got home from work and it was up and running, only took a reboot of the TV box to get all our additional TV channels as well.

    On Magdalene Close, ordered the 38MB download speed, 9.5MB upload speed bundle, actually experiencing (through wifi) 31.84MB download and 9.27MB upload.

    A very happy customer so far.

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  10. Do we know how long it will take for other providers to start offering Fibre in the village?

    I am still in contract with TalkTalk so am unable to change to BT – cannot wait for an upgrade.

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  11. BT installed on time Thursday 4th upgrade, checked speed on Saturday achieving 39MB to the hub (contract was 38MB) and 36MB to a wireless laptop house is on Mitchcroft Road. Excellent service if you can forget the delay and the initial line install last year which was terrible.

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  12. 7/6/15 I’m on Mitchcroft Road and have BT but still got a download speed of 953.0 Kbps and a upload speed of 306.6 Kbps
    Just terrible!! Getting worse

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  13. I am also on Mitchcroft (building no 79/89)
    Seems the cabinet on “Stevensons Road Longstanton” according to the cabinet map on connectingcambridgeshire is still not live,
    (not sure if this is correct?)
    but that said:
    my address falls within a covered area on the coverage map, but BT says my address is not listed yet? is this because the cabinet is not live?
    might it be that BT, system is not up to date? I dont know what to do.
    @Sam, are you closer to the “Over road” side of Mitchcroft? Sorry, but kinda happy to hear I am not only one left out in the cold 🙁
    hope we get sorted soon

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  14. I’m on Mitchcroft and my Fibre is getting installed tomorrow – so would expect anyone on that cabinet in Mitchcroft (which should be everyone) is able to get it.

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  15. After more than 4 years waiting and living with snail paced internet we finally went live with Infinity2 today (Duddle Drive)! 75MB/s over AC WIFI and 82MB/s through LAN! Thanks BT!

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  16. After a lot of back and forth I finally gave up with talk talk and placed an order with EE. I must have spoken with at least 5 talktalk service reps and got answers that ranged from “our system says that fibre isn’t available in your area, so every other provider that claims to offer it are lying” to “give us a couple of days to sort our database out”. This kept happening for two weeks. Fortunately I was out of contact.
    Changing providers also meant that I couldn’t keep my existing phone number because apparently BTs database had my number down to a different address. I have a nuging suspicion that was a passive aggressive move from talktalk to stop me from moving but I can’t prove that…

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